About this experience
Don't just visit Ground Zero; understand the profound legacy of September 11 through a deeply personal lens.
This VIP experience pairs you with a guide who has a direct, personal connection to the events of 9/11 on the walking tour element, offering a narrative you won’t find in any history book. You'll then be immersed into the 9/11 Museum with a docent-led tour giving you the ultimate 9/11 experience.
From the architectural symbolism of the Oculus to the hallowed ground of the Memorial Pools, we handle every detail and ticket, ensuring a seamless, respectful, and truly "in-depth" journey through the site of the world’s most significant modern turning point.
Your guide is a primary source, sharing firsthand stories of resilience that bring history to life.
Skip the "megaphone" crowds for a conversational, small-group experience designed for reflection.
Upgrade to the VIP All Access option to include a visit to One World Observatory for incredible views to top off your visit.
At a glance
- Duration: 2 hr–4 hr
What is included
- Skip-the-Line Entry to 9/11 Museum
- NYC guide with a personal connection to 9/11 (Memorial walking tour part)
- Museum guided tour with a museum docent
- Skip-the-Line Entry to One World Observatory (All Access Option only)
Not included
- Gratuities
- Guided tour inside the One World Observatory
Itinerary and highlights
Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.
Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.
Explore the museum with an expert guide who will explain the exhibits and the stories they contain. This guided tour covers the collections of media, memorabilia, and more. You're welcome to stay as long as you’d like after the guided portion of your museum tour.
Enjoy stunning views from the 360-degree observation deck at the top of Freedom Tower, the tallest skyscraper in the Western Hemisphere. This self-guided upgrade includes your ticket to all three floors of the One World Observatory.
Meeting and pickup information
- We meet inside the Oculus, a mall and transportation hub at Ground Zero. Your guide will be wearing an orange hat and standing by the L'Arte del Gelato stand on the main level.
Languages and tickets
- English — Guide
- Mobile Only
Tour operator
- ExperienceFirst
Accessibility and practical details
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Suitable for all physical fitness levels
- Our Ground Zero tour is appropriate for all ages. The subject matter is covered sensitively, and we’ve had many families enjoy our tours over the years.
- Your guided tour of the 9/11 Museum will begin after your outdoor walking tour. There’s a security checkpoint to enter the museum, and all large bags must be checked. You may stay as long as you like in the museum after your tour.
- Our tours run rain or shine, so please check the local forecast to plan. In rare cases when we have to cancel for extreme weather, we'll offer you the chance to reschedule or give a full refund.
Cancellation policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Available tour options
- Includes One World Observatory: A guided tour of Ground Zero, a guided tour of the 9/11 Museum, and a ticket to the One World Observatory.
- Does Not Include Observatory
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